Great New Features You Can Add To E-Gov Basics     

Subscriptions

• Create list of email topics available
• Public can sign up to get emails on specific topics they select
• Send emails to based on selected areas
• Emails can include links to documents or web pages
• Use for newsletters, announcements, and more

• You can send emergency alerts even if you can't get to the office, using the web interface.
  
  

Survey Export

• Create citizen surveys using citizen request forms.
• Link to the survey from your website or electronic newsletters.
• Citizens complete the online surveys and the data is stored as a citizen request.

• Export survey data to Excel for analysis. Each question appears in its own column on the spreadsheet. Each survey submitted will be in its own row.

Frequently Asked Questions Manager

• Easily create FAQ's using FAQ Manager
• FAQ's can include links to documents or web pages with more information
• Users can select category or use keyword searches to find specific items of interest

Hidden Document Folders

• Create "invisible" document folders
• Authorized individuals can log in to view and access
• Use as an employee Intranet or for other groups that have access to documents different from the rest of the public.
• No limit to the number of different groups with access to their own documents.

Form Letters for Citizen Requests

• Send form letters (or emails) from the Citizen Request module back to requestors
• Includes form editor tool to create and update form letter templates
• Supports any number of different form letter templates
• Form letters can automatically merge contact information from original request
• User can add other information to form letter

Problem Location Tracking

• Public can enter problem location separate from their contact location
• Problem location can be selected from a list of valid addresses or entered manually
• You can sort or search on problem location (number within street)

Request Mapping (requires problem location tracking)

• Create map of problem locations
• Click on item to see location or click on location to see item